Asst. Manager - Learning & Development

 

Job Description

• Preferably with F&B Service Operational exposure to join as an Asst. Manager - L & D.

• Coordinate with HODs to identify training needs and prepare TNA, L&D calendars, and schedules.

• Deliver engaging training on Guest Service, Grooming, Communication, Leadership, SOPs, Service Recovery, and more.

• Maintain training records, MIS reports, and compliance tracking.

• Assess training effectiveness through follow-ups, KPIs, and before/after impact studies.

• Engage across departments, including Front Office, F&B, Housekeeping, HR, and Sales, to design practical learning interventions.

• Drive employee engagement and a strong learning culture organisation-wide.

Interested candidates may send their CVs to hr@dolphinhotels.com