Guest Experience Manager (GEM) – (Preferably a Female Applicant)

 

Job Description & Key Responsibilities:

Guest experience Manager is expected to ensure everything runs smoothly for guests. From welcoming guests to solving problems and improving services, their responsibilities focus on creating lasting impressions.

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Oversee the check-in and check-out process, ensuring a seamless and efficient experience for guests.
• Handle any guest inquiries, concerns, or complaints promptly and effectively, ensuring guest satisfaction.

 

Interested candidates may send their CVs to hr@dolphinhotels.com