Guest Experience & Safety

 

Key Responsibilities:

• Monitor guest feedback through interactions and escalate specific concerns to management.

• Handle guest enquiries, complaints, and special requests promptly while ensuring guest satisfaction.

• Monitor guest behaviour and movement during the tour to ensure safety and comfort.

• Announce and reinforce safety guidelines, such as remaining seated while the bus is in motion and keeping limbs inside the bus.

• Assist during emergencies, administer basic first aid where required, and alert the in-house hospital if needed.

• Conduct post-tour bus checks to ensure no guest belongings are left behind and report any found items to Security.

• Guide guests post-tour to attractions, shows, rides, Fundustan, restaurants, and shopping areas.

• Resolve issues such as lost items and ticketing disputes with empathy and professionalism.

Interested candidates may send their CVs to recruitmentcell@ramojifilmcity.com