Hotel Policies and General Information

As a guest of our Hotels, you are entitled to a stay designed to ensure your comfort, convenience and security throughout.

DATA PRIVACY POLICY

Dolphin Hotels has a strong commitment to protecting the privacy and security of your information. We understand that you may have questions about how we collect and use the information that you provide to us.

Please Click Here to view our privacy policy statement, which will inform you of the privacy principles that govern the use we make of information we obtain from you and explain more about how we collect and manage your information. Kindly read this policy before using or submitting your information to us.

BEST RATE GUARANTEE

Guests who book their stay directly on our website are guaranteed to receive the lowest possible rate for their stay. Should you find a lower rate anywhere online within 24 hours of making your reservation on our website, we will be happy to match the lower rate.

View our Terms and Conditions or Submit a Claim.

PERSONAL IDENTIFICATION

All guests are required to present a valid identification upon check-in, which may be either a passport or National ID.

CHECK-IN TIME

From 12 Noon

CHECK-OUT TIME

Until 10 AM

CANCELLATION

Please refer to the Terms & Conditions of the required rate for the relevant cancelation policy.

EXTRA MATTRESSES

Extra mattress is available upon request and subject to room capacity at an additional charge per night.

PETS

For the comfort and safety of our guests, we do not permit the presence of pets at the hotel.

GUESTS WITH SPECIAL NEEDS

Please contact our front office / reception desk for assistance of guests with special needs.

CREDIT CARDS

All major credit cards are accepted at the hotel.